Gempak77 Privacy Policy – Malaysia User Data Protection

This Privacy Policy explains how gempak77 ("we", "Platform") collects, uses, discloses, stores, and protects your personal information ("Data") when you use the website, mobile app, or any services provided by gempak77.

We are committed to protecting the privacy of all users in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection standards. Every data management decision is made with the interests and safety of our users as the top priority.

This policy applies to all individuals who register an account, visit the platform, use our services, or interact with any component of the gempak77 platform — whether via web browser or mobile app.

Gempak77 only collects data necessary to provide quality and secure services to users. Below are the types of data we collect:

Data You Provide Directly

• Identification Information: Full name, national identification number (MyKad), date of birth and email address.
• Account Information: Username, password (stored in encrypted hashed form) and security questions.
• Financial Information: Bank account number, account holder name and e-wallet details for deposit and withdrawal purposes.
• KYC Documents: Photos of your identity card, passport, or other identity verification documents required for legal compliance.
• Communications: Messages, complaints and feedback you send to the gempak77 support team.

Automatically Collected Data

• Device Data: Device type, operating system, app version, and unique device identifier.
• Usage Data: Activity logs, betting records, transaction history and game statistics.
• Network Data: IP address, internet service provider (ISP) name, and general location based on IP.
• Session Data: Login times, session duration, pages visited and interactions within the platform.

The personal data we collect is used solely for legitimate, stated purposes. The following are the primary purposes for which your data is used at gempak77:

• Account Management: Creating, verifying and managing your user account, including the login process and account security.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions on the platform securely and accurately.
• Identity Verification (KYC): Meeting anti-money laundering (AML) compliance requirements and verifying that users meet platform eligibility criteria.
• Platform Security: Detecting, investigating and preventing fraudulent activity, multi-accounting, collusion and any behaviour that violates platform terms.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance to users.
• Service Improvement: Analysing usage patterns to improve the user experience, identify technical issues and develop new features.
• Service Communications: Sending important notifications related to your account, security, transactions and platform policy changes.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

Gempak77 will not use your data for any third-party marketing purposes without your express consent. If you wish to receive promotional information from gempak77, this is an option you can set in your account settings.

Gempak77 takes a very cautious approach to user data sharing. In principle, your data will not be shared with external parties. However, there are limited situations where data sharing is necessary:

Permitted Sharing

• Payment Processors: Required financial information is shared solely with approved payment providers (such as banks and e-wallet operators) for the purpose of processing your transactions.
• Legal Requirement: gempak77 will disclose user data if required by Malaysian law, court order, or legitimate regulatory authority.
• Fraud Prevention: In certain situations, information may be shared with fraud prevention agencies to protect the interests of users and the platform.
• Technical Service Providers: Technology infrastructure providers that assist in operating the platform, subject to strict confidentiality agreements.

The security of your personal data is gempak77's highest technical priority. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times.

• 256-bit SSL Encryption: All communications between your device and gempak77 servers are encrypted using the latest TLS protocols, making data unreadable to unauthorized parties.
• Encrypted Password: User passwords are never stored in plain text — they go through a multi-layered hashing process using cryptographically approved algorithms.
• Two-Factor Authentication (2FA): gempak77 users can enable 2FA for an additional layer of protection against unauthorised access.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious login activity, unauthorized access attempts and other anomalies.
• Fund Segregation: User funds are held in accounts segregated from company operating funds, protected by additional controls.
• Regular Security Audits: gempak77 conducts penetration testing and security audits regularly to identify and close any system vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any data breach involving your information, gempak77 will notify you within the timeframe required by law.

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data held by gempak77:

To exercise any of the above rights, contact the gempak77 support team via in-app live chat. All requests will be processed within 14 working days. In certain cases involving legal requirements, gempak77 may need to retain some data even after a deletion request is received.

Gempak77 uses cookies and similar tracking technologies to enhance user experience, ensure platform functions run smoothly, and understand overall usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform to help us improve the user experience.
• Functional Cookies: Saving user preferences such as language, display settings and frequently used information for your convenience.
• Analytics Cookies: Used to analyze platform traffic and usage patterns in aggregate, anonymized form.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect certain functions on the gempak77 platform. We recommend keeping essential cookies active for the best experience.

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data, the gempak77 team is ready to assist you.

• Live Chat: The fastest way to get help — available 24/7 through the gempak77 app.
• Support Email: [email protected] (replied within 1–2 working days)
• Data Protection Officer: For matters specifically related to personal data rights under PDPA 2010.

When contacting us about privacy matters, please include your account username (never share your password) and a clear description of your request. This helps us assist you faster.